Q:
Who are we?
A:
We are a young, serious and dynamic company with over 10 years experience in online psychic readings. Our expertise is in the web, advanced technology, marketing and communications. Thanks to our every growing experience, we are one of the leaders in online psychic readings.
Q:
What is this site?
A:
This site is destined for a mature audience. This site offers some of the web's best psychics available for private reading sessions via webcam. You will find here an excellent alternative to the traditional magazines horoscopes and much more. The psychics available on this site take pleasure in helping you find answers to your questions. Here you will have the chance to live out a unique psychic experience in the comfort of your own home.
Q:
Do I have to pay to chat with the live psychics?
A:
No. When you sign up to the site you have free access to all the public chat rooms. In a free public room you can chat with the psychics but the are no private readings. When you wish to go into a private reading session with a psychic you need to purchase credits.
Q:
What are the packages, how do they work and how can I buy some?
A:
The packages are groups of minutes which allow you to have a private reading with one of our live psychics. The higher the total package price the lower the fee is per minute, this saves you a lot! The packages can be purchased with most major credit cards. The transactions are safe and secure with the online billing processor HiPay. Also, when you buy a package it is only charged ONCE on your credit card without any recurring charges. You can purchase credits from your account on the "Purchase Credits" page.
Q:
What is HiPay?
A:
HiPay is a secure online billing solution. Developed by the company Hi-Media, this online payment platform accepts several currencies and is preferred for it's ease of use and precise attention to detail when dealing with secure transactions. For more information, visit http://www.hipay.com.
Q:
Can we use the credits immediately after we purchase them?
A:
Yes. You may start using the minutes as soon as your purchase has been validated. If you pay by bank transfer you will have to wait approx. 24 to 48 days before the reception of your payment is confirmed and the time is added to your account.
Q:
How long do I have to use the credits?
A:
The credits that you buy are good for a period of 6 months. Also, you do not have to use all your credits in one private reading session or with one psychic.
Q:
When I buy credits with a credit card, what will show up on my statement?
A:
Your privacy is very important to us. When you purchase credits NO mention of the site or the product will be visible on your statement.
Q:
What does the « HD-WEB » icon that's on some psychics profiles mean?
A:
The « HD-WEB » icon means that the psychic is using a high definition webcam which therefore streams a higher quality image with a better resolution.
Q:
How do I know when the psychics are online?
A:
Every psychic has a schedule grid which is displayed in your time zone. Look in the psychic's profile which you wish to know what time will be online.
Q:
What are the different kinds of specialties that exist on the network?
A:
You will find on our network several different specialties such as :
- Psychic Abilities
- Astrology
- Automatic Writing
- Tarot Cards
- Pendulum
- Magical Rituals
- Numerology
- Runes
- Dream Interpretation
And much more!
Q:
What does « On demand » mean?
A:
The "On demand" mode means that a psychic is connected to the network, but is not in front of his computer at all times. When you signal your intention to start a private reading session with him he will receive an audio signal on his computer calling his attention. With a maximum delay of 2 minutes he will become available for your private reading session to start.
Q:
What is the rating?
A:
The rating system is a way that clients can record their level of satisfaction with a private reading session and a psychic at the end of a private reading session. The private reading session must last a minimum of 1 minute for a rating to be applied.
Q:
What is the Top 10?
A:
The Top 10 is a regrouping of the best psychics of the week. The top 10 is based on the accumulated ratings from the week.
Q:
What is the message center?
A:
The message center is where the clients can communication with the psychics via internal e-mails. It is also possible to attach files to the internal emails.
Q:
What is the newsletter?
A:
The newsletter keeps the clients up to date on the network news. The clients also have the option to receive or stop receiving the weekly newsletters through the controls in their profile on the website.
Q:
What is the search filter?
A:
The search filter allows a client to look for a very particular kind of psychics amongst our large selection of psychics. There are 3 kinds of searches (basic, advanced, and detailed).
Q:
What is the featured psychic?
A:
The featured psychic allows the clients to discover new psychics or psychics that have become site favorites.
Q:
What is the News feed?
A:
The news feed keeps the clients up to date with the new changes and activity on the site. The live news feeds allow clients to know what psychic just connected online as well as who just updated their profile and who logged on to the network for the first time. Also each category of news uses a RSS feed.
Q:
What is the Cam2Cam?
A:
The Cam2Cam allows a client who has a web cam to be seen by the psychic while he is watching him.
Q:
Are there rules to follow?
A:
Yes. It is very important that you follow the rules so that every client and psychic may truly enjoy their experience on this website. The psychics that are available on our network are here for your pleasure but also for their own. It is therefore MANDATORY to RESPECT the psychics AT ALL TIMES. The same applies for all the other clients in the public. This rule is added to all the rules and regulations which are posted on the site and must be respected at all times, or you may be banned from the site.
Q:
How do I install the Flash Player?
A:
It is important that you have the Flash Player installed on your computer as it is essential to be able to use our network. You can download it from the official Adobe website at this address http://www.adobe.com/go/getflashplayer/. The installation is quick and easy. You only need to follow the instructions.
Q:
I cannot see the psychic's image in public chamber or in a private reading session, what should I do?
A:
If you are having problems seeing a psychic, please perform the following steps until you can see her:- Make sure that you have the most recent version of the web browser you are using. (Internet Explorer, Firefox, etc.).
- Make sure that you have a high speed Internet connection. Using a 56k modem is not recommended as the high quality of our live streams will cause your modem to disconnect very often.
- Refresh the page using the F5 key or the refresh icon in your web browser.
- Delete your cookies and the cache memory or your browser. Close and open a new browser window.
- Be sure to have the most recent version of Flash available here.
- If you are using a firewall (ex: Zone Alarm) pleasure be sure that the security parameters are not set too high. Authorize the site or temporarily close the firewall.
Q:
I cannot activate the Cam2Cam option. What should I do?
A:
If you are having problems using the Cam2Cam please follow the following steps until you are successful:- Make sure your webcam is well plugged in.
- Click on the window of the video by clicking on the right button of your mouse and selecting "parameters" (settings) in the menu that appears. Be sure that your Flash reader grants permission to your webcam and microphone by clicking on "authorize" when prompted.
- Still in the same menu under the tab "webcam" (little image of a webcam) be sure that the model of the webcam is the one that you have plugged in. If your webcam is not there pleasure be sure to install it correctly on your computer and follow the manufacturer’s instructions on how to install.
- Always in the same menu under the tab 'microphone' (little image of microphone) be sure that your microphone is present and functional. If this is not the case, be sure that you install it correctly according to the manufacturer's instructions.
Q:
Is there any way I can get a more fluid video stream?
A:
The fluidity if the video depends on 2 things which are your Internet connection and the one of the performer. If you have a high speed Internet connection and the performer also does then there is no problem.
Q:
What web browser should I be using?
A:
The website works well in most popular web browsers, however it is optimal in either Internet Explorer or Firefox.
Q:
What makes you different from other psychic sites?
A:
Before all, we put the emphasis on quality and professionalism. With years of experience we have learnt to establish precise standards that have added to our notoriety. Our mission is to offer to our customers, qualified, professional psychics who can provide the answers needed. Our vision is based on simple principles, but necessary to achieve our level of excellence.
Expertise : Because our site offers such a unique product, it is of great importance that we offer to our clientele the best psychics available. We set our sights always on quality before quantity, and this on every level. Only psychics with the professionalism and code of ethics that we require are chosen to work on our network.< br/>
Experience : This term is applied to every facet of our product. The professional experience of our psychics stems from the unique experience of the private psychic readings that are offered to our customers. < br/>
Entertainment : This web site’s main goal is to satisfy the demanding public. The psychics take pleasure in helping the clients find answers to their questions and the clients are always blown away with the accuracy of the answers they are given. To work with us you must be able to treat every client as an individual and truly care about them, as every client’s needs are unique to them.
Q:
What equipment do I need in order to start?
A:
| Minimum technical Equipment: | Recommended technical Equipment (and above): |
| - Pentium 4 1.5 Ghz and more | - Pentium 4 1.5 Ghz and more |
| - 1G RAM and more | - 1G RAM and more |
| - Windows XP or most recent | - Windows XP or most recent |
- Good quality webcam | - Logitech Webcam Pro 9000 or Digital HD camera | | - Good lighting | - 250W lighting facing you and not behind |
| - ADSL or Cable internet connection | - The fastest ADSL or Cable internet connection available in your area |
| | - Microphone headset |
| |
If you have everything you need to start, click here.
Q:
What is the difference between working from home or in a studio?
A:
A psychic working from home is an independent worker. He does not work for a company, but does sign a contract with our company. He is responsible for his own taxes and deductions. The psychic does not depend on anyone and gets paid directly by us. A studio usually has several psychics working for them as part of a network. The person in charge of the studio is responsible for the information that is submitted to us and the contracts of the psychics and also for paying the psychics the accumulated amounts. The studio is responsible for any taxes or deductions. It is independent and does not belong to our company.
Q:
How much time will it take before I can start working?
A:
Generally you should expect a 24 to 48 hour delay (business days). You must:- Read, understand and sign the work contract.
- Send it do us with two (2) photo id's.
- Fill out the necessary information in your psychic profile (create a short video from your webcam, add a minimum of 3 photos in your profile, and fill out all the necessary fields).
- Read the work guide that is available in your account.
We then review the documents you submit and the profile that is filled out to make sure that everything is in order. If everything has been well completed, you should be able to start working on our network immediately. If any changes need to be made you will receive instructions via email.
Q:
I don't have any experience, can I still work on your network?
A:
Yes. Along with the work guide which will give you tips and techniques on how to work, we also have performer coaches which can help you on many levels and can help you optimize your work environment and how to deal with clients.
Q:
Does it pay well?
A:
Yes. The rates are 0.65€/min. for private reading sessions.
Q:
How do I get paid?
A:
The accumulated revenues during the month are payed at the beginning of the following month. The payments are done before the 15th of each month (business days) by a bank transfer into your bank account. If the revenues at the end of the month are less than 100€ after deductions then your balance will be carried forward to the next month until you reach the minimum payment amount. Should you have any questions always feel free to contact us.